The Addison

The Addison, formerly known as Carillon, is an assisted living facility in Durham that has received mixed reviews. Many reviewers praised the facility for its caring and dedicated staff, particularly those in the memory care unit. The staff is described as engaging, energetic, and positive. The facility itself is noted to be clean, well-kept, and inviting, with a warm family atmosphere. Activities for residents are plentiful and varied, and the food is generally well-received. However, some reviewers had negative experiences, particularly with the administrative staff. Complaints included poor communication, lack of follow-through, and unprofessional behavior. One reviewer warned about getting all agreements in writing, as they felt the facility did not uphold their commitments. Another reviewer had a negative experience with the facility's medical director and felt that the staff was not equipped to handle their mother's post-stroke behavior. Despite these criticisms, many reviewers recommended The Addison for its high level of care and the kindness of its staff. The facility's memory care unit was particularly praised, with one reviewer describing the staff as "angels". Overall, The Addison appears to be a generally well-regarded facility with a few areas for improvement.