Pacifica Senior Living Santa Fe

Reviews for Pacifica Senior Living Santa Fe are mixed. Some reviewers praise the staff for their kindness, compassion, and dedication, noting that they go above and beyond to ensure residents are comfortable and well-cared for. The facility is described as clean and well-maintained, with spacious rooms and a variety of activities for residents. The food is also generally well-received. However, other reviewers express dissatisfaction with the facility's location, noting that it is close to a freeway and in a poor area. Some also criticize the building's quality, stating that it needs remodeling. The apartments are described as small and dingy, with linoleum floors and gray tones. There are also complaints about the facility's management and billing practices. Some reviewers claim that they were not notified of fee increases and had difficulty getting refunds. Others mention high staff turnover and inadequate staffing levels, which they believe negatively impact the quality of care. Several reviewers mention that their loved ones contracted COVID-19 while at the facility, leading to concerns about the facility's infection control measures. Overall, while some reviewers had positive experiences at Pacifica Senior Living Santa Fe, others had significant concerns about the facility's management, quality of care, and safety measures.