StoryPoint Highland Park

The reviews for StoryPoint Highland Park, formerly New Perspective Highland Park present a mixed picture of the facility. Many reviewers express serious concerns about the quality of care, particularly in the Memory Care unit. Common issues include neglect, unsanitary conditions, understaffing, and unresponsive management. Several accounts describe residents being left in soiled clothing, experiencing theft, and facing safety risks, such as unauthorized individuals entering secure areas. Complaints also highlight poor food quality, lack of activities, and inadequate staff training. Some reviewers report retaliatory behavior from staff when concerns are raised, and there are mentions of systemic issues like overbilling and lack of corporate accountability. Conversely, some reviews praise the facility for its friendly and caring staff, clean environment, and welcoming atmosphere. Positive experiences often mention helpful administrative staff, responsive care teams, and a variety of activities for residents. The facility's location and amenities, such as a coffee bar and in-house services, receive favorable comments. Some families appreciate the support during transitions and the overall ambiance of the community. Overall, while some residents and families have had positive experiences, significant concerns about care quality and management practices suggest that potential residents should carefully consider these factors when evaluating New Perspective Highland Park.