American House Wyoming - CLOSED

The reviews for Commonwealth Senior Living at North Byron and American House Wyoming present a mixed picture. Many reviewers praise the facilities for their cleanliness, welcoming atmosphere, and friendly staff. Positive comments highlight the variety of activities available, such as games, movie days, and outings, as well as the quality of meals and the spaciousness of the rooms. Some reviewers specifically commend staff members for their helpfulness and professionalism, noting that they go above and beyond to ensure residents' comfort and safety. However, there are significant concerns raised by other reviewers. Complaints include inadequate staffing, particularly in memory care units, leading to neglect and poor care for residents. Issues with cleanliness, such as unclean rooms and bed bugs, are mentioned, along with problems in medication administration. Some reviewers express dissatisfaction with the management's responsiveness to complaints and the overall professionalism of the staff. There are also reports of high costs not matching the quality of care provided. Overall, while some residents and their families have had positive experiences, others have faced serious challenges, particularly regarding staffing levels, cleanliness, and management practices. The reviews suggest that while the facilities have potential, improvements are needed in certain areas to ensure consistent, high-quality care for all residents.