Willows of Bay City

Willows of Bay City, formerly Brookdale Bay City, receives high praise for its memory care services, with many reviewers highlighting the professionalism and compassion of the staff. Rosie, the Executive Director, and Nurse Deb are frequently mentioned for their exceptional care and dedication. The facility is described as clean, organized, and home-like, with a focus on providing quality care and ensuring residents' needs are met. Many families express confidence in the care provided, noting the staff's attentiveness and the facility's welcoming atmosphere. However, some reviews mention areas for improvement, such as communication between staff and families, and a perceived lack of social activities. A few reviewers felt misled about the availability of activities and expressed disappointment with the level of social interaction. Despite these concerns, the majority of feedback is positive, with many families recommending Brookdale Bay City for its caring environment and attentive staff. The facility is noted for its cleanliness, good food, and personalized care plans. Some reviewers appreciate the small community feel, which allows for more individualized attention. Overall, Brookdale Bay City is highly regarded for its commitment to providing superior care for residents with memory care needs, though some suggest improvements in communication and activity offerings could enhance the experience further.