The Avalon Of Auburn Hills

The “concierge” that answered the phone around 10am this morning was snide, difficult to speak with and unhelpful. After realizing very quickly she was not going to be helpful I asked to speak with the Administrator. I had to ask 3 times for the Administrator after already initially telling her why I called. After she asked for all my information, I asked her name and she said “uh , concierge…” she said “We have many Administrators so I’m trying to figure out why you called”. If that’s true and if this is how they train their “concierge” to answer the phone this is not a place you want to leave in charge of your loved ones. I said I did explain why I called right? And she started trying to think or more questions to ask. After answering, I finally asked are you going to transfer me to the Administrator? She literally laughed, put me on hold for about 2 minutes to come back to the phone and ask for my number, as though I would believe someone who was this difficult would arrange for me