StoryPoint New Palestine

The reviews for StoryPoint New Palestine, formerly Woodland Terrace of New Palestine present a mixed picture of the facility. Some residents and their families praise the friendly staff, clean environment, and variety of activities, including music, bingo, and card games. The dining experience is highlighted by some as a standout feature, with a scratch kitchen offering meals from 7:00 am to 7:00 pm. However, others express significant concerns, particularly regarding the quality of care in the memory care unit. Issues such as inadequate supervision, poor nutrition, and lack of engagement for residents with limited mobility are noted. Complaints about the food quality and service have increased since a change in ownership, with reports of inconsistent and poorly prepared meals. Staffing shortages, especially on weekends, and a lack of responsiveness from management are also mentioned. Some residents feel neglected, with reports of unclean conditions and unmet basic care needs, such as assistance with bathing. The facility's physical environment is generally appreciated, but concerns about cleanliness and maintenance, particularly regarding carpets, are raised. Overall, while some residents and families are satisfied with the facility, others are disappointed by the decline in service and care quality, leading to feelings of frustration and the need to consider alternative living arrangements.