The Crossings at Banta Pointe

The reviews for Five Star Residences of Banta Pointe are generally positive, highlighting the facility's cleanliness, friendly staff, and variety of activities. Many reviewers appreciate the compassionate care provided by staff members, with specific praise for individuals like Carly, Brooke Karchner, and Maggie McCoy. The facility is described as well-maintained, with good food options and a welcoming atmosphere. Residents and their families value the personalized care and the range of activities available, including social events, games, and outings. However, some concerns are raised about financial aspects, such as unexpected rate increases and issues with billing. One reviewer mentioned a significant increase in fees that exceeded initial expectations, causing dissatisfaction. Security concerns were also noted, with reports of a catalytic converter theft and a lack of outdoor security cameras. Despite these issues, many residents and their families express satisfaction with the overall experience, noting the facility's bright and cheerful environment. The staff's dedication and the community's cleanliness are frequently mentioned as standout features. Some reviewers also appreciate the facility's efforts during the COVID-19 pandemic, highlighting effective communication and safety measures. Overall, Five Star Residences of Banta Pointe is recommended for its caring staff, clean environment, and engaging activities, though potential residents should be aware of possible financial and security concerns.