The Crossings at Covington Commons

The reviews for Five Star Residences of Fort Wayne present a mixed picture, with many praising the facility and staff, while others express dissatisfaction. Positive feedback highlights the welcoming environment, friendly and caring staff, and a variety of activities and amenities. Carol, Heather, and other staff members are frequently commended for their professionalism and dedication. Residents and their families appreciate the clean facilities, good food, and the sense of community. Many reviewers express relief and satisfaction with the care provided to their loved ones, particularly those with specific health needs like Alzheimer's. However, some reviews point out significant issues, such as maintenance delays, unresponsive management, and dissatisfaction with the executive director. Complaints include slow response times for repairs, inadequate orientation for new residents, and a lack of follow-through on promises. Some residents have experienced health issues they attribute to the facility, and there are concerns about the cost of services and the quality of food, particularly for those with dietary restrictions. Overall, while many residents and their families are pleased with the care and environment at Five Star Residences, there are notable areas for improvement, particularly in maintenance and management responsiveness. The facility seems to excel in creating a friendly and supportive atmosphere, but some operational aspects need attention to enhance the overall resident experience.