The Crossings at Covington Commons

The reviews for The Crossings at Covington Commons, formerly Five Star Residences of Fort Wayne, present a mixed picture. Many reviewers praise the facility for its welcoming environment, friendly and helpful staff, and a variety of activities and amenities. Carol, the director of marketing, receives frequent commendations for her knowledge and assistance, making the moving process smooth for new residents. The dining experience is often highlighted positively, with some comparing it favorably to restaurants. Residents and their families appreciate the clean and well-maintained community, with some noting the positive impact on their loved ones' quality of life. However, there are notable criticisms, particularly regarding maintenance and administrative responsiveness. Some residents report long wait times for maintenance requests and feel that the administration is not as attentive as it should be. A few reviews mention dissatisfaction with the food, particularly regarding dietary accommodations and the menu's focus. There are also concerns about the cost of services and the perceived lack of value for money, with some residents feeling that the level of care does not match the fees charged. Overall, while many residents and their families express satisfaction with the community and care provided, there are areas for improvement, particularly in maintenance and administrative support.