Arbor Terrace Of Decatur

The reviews for The Madeline of Decatur and Arbor Terrace of Decatur are mixed. Many reviewers praise the facilities for their caring and responsive staff, clean environment, and strong sense of community. They appreciate the variety of activities offered and the attention to residents' needs. Some reviewers also commend the facilities for their efforts in updating their interiors and maintaining a friendly atmosphere. However, there are also negative reviews. Some reviewers express dissatisfaction with the high staff turnover, miscommunication, and unresponsiveness of the new leadership. There are also complaints about the facilities' handling of residents' laundry and personal items, with some items reportedly going missing. Some reviewers also raise concerns about the facilities' handling of the COVID-19 pandemic. Several reviewers mention issues with the pricing and the size of the rooms, with some finding them too small. There are also complaints about the lack of showers in the rooms at The Madeline and the dim lighting at Arbor Terrace. Some reviewers also express dissatisfaction with the care provided, citing instances of falls and other accidents. Despite these issues, many reviewers express satisfaction with their overall experience at the facilities and would recommend them to others. They appreciate the facilities' efforts in providing a comfortable and safe environment for their loved ones.