Julie's Elderly Care

Reviews of The Avenue are overwhelmingly positive, emphasizing its cleanliness, caring staff, attractive environment, and extensive resident activities. Visitors and families describe the facility as exceptionally clean, without unpleasant odors, and note that staff are friendly, professional, respectful, attentive, and responsive to residents’ concerns. Several reviewers appreciate that families are welcomed, including convenient parking in the gated underground garage. The facility is praised for its hotel-like appearance, spacious layout, private rooms, attractive common areas, salon and spa, computer lab, clubhouse, sunroom with city views, and central location near Van Ness Avenue, Geary Street, public transportation, and CPMC Hospital. Residents can participate in numerous activities, including bingo, card and board games, painting, trivia, reminiscence groups, and other memory-focused programs. Reviewers particularly enjoy seeing residents’ artwork displayed throughout the building. The food generally receives favorable comments for being freshly prepared, lightly seasoned, varied, and offering Asian-inspired choices, although one reviewer said a family member disliked it. Guests can also purchase meals, though some considered the dining costs high. The Avenue provides assisted living, medical support, memory care, and retirement living. One professional reviewer felt it was especially suitable for relatively independent, higher-functioning residents. Staff and management are described as welcoming and knowledgeable, and outside social workers are frequently seen visiting clients. The main criticism is cost: multiple reviewers considered the facility expensive or beyond their budget. One person also reported being treated rudely by phone when asking about a referral. Overall, reviewers view The Avenue as a high-quality, upscale facility that offers excellent care and amenities for those able to afford it.