Lycel Senior Care Home

Reviews of Table Rock Memory Care in Medford are highly mixed, with experiences often differing by time period and management team. Many families, employees, therapy providers, and visitors praise the attractive, secure facility, welcoming atmosphere, activities, meals, and staff members who treat residents with compassion and respect. Positive reviewers describe strong relationships between caregivers and residents, good communication, cleanliness, safety, and a supportive environment for people with dementia. Several employees say teamwork is excellent and that staff go above and beyond despite challenging behaviors and staffing pressures. Some families report being very satisfied with admissions, transitions, and daily care, while others consider the pricing reasonable. However, numerous negative reviews raise serious concerns about inconsistent care and administration. Reported problems include chronic understaffing, inadequate training and supplies, missed or incorrect medications, residents left in soiled clothing or bedding, insufficient bathing, poor nutrition, lost or stolen belongings, pressure sores, falls, locked rooms, and failures to communicate medical events—including one complaint alleging a family was not notified promptly of a death. Other reviewers describe unreturned calls, disputed billing or refunds, and feeling that financial interests took priority over residents’ needs. Former employees criticize management as rude, unprofessional, and unstable, while some current employees defend the facility and say leadership addresses concerns promptly. Several reviews reference frequent administrator changes, state violations, and transitions between management companies. Some commenters believe newer leadership is improving operations; others remain distrustful because of past experiences. Overall, the reviews suggest that care quality may depend heavily on staffing and management at a particular time. Prospective families should tour repeatedly, ask about staffing, licensing findings, medication procedures, incident reporting, billing policies, and follow-up communication before choosing the facility.