Broadway Mesa Village

Broadway Mesa Village has received mixed reviews from residents and their families. Many appreciate the facility's bright, clean environment and the friendly, caring staff who often go above and beyond to assist residents. The food generally receives positive feedback for taste, though some find portion sizes too large and certain items difficult for elderly residents to eat. Activities and amenities are well-regarded, with a variety of options available to keep residents engaged. However, there are significant concerns about the quality of care and management. Some reviewers report issues with hygiene and housekeeping, citing unclean apartments and unmet care needs, such as assistance with bathing. The facility has experienced high staff turnover, leading to inconsistent care and communication challenges. Billing issues and unclear care level fees have also been problematic for some families. Recent management changes have reportedly improved the situation, with the new executive director being more responsive to concerns. Despite these improvements, the facility is still perceived as understaffed, which affects the level of assistance available to residents. Some reviewers have experienced difficulties with medication management and communication with staff. Overall, while Broadway Mesa Village offers a pleasant environment and has dedicated staff members, potential residents and their families are advised to be proactive in monitoring care and addressing any issues that arise. The facility may be more suitable for residents who require less intensive assistance.