Broadway Mesa Village

Broadway Mesa Village (BMV) receives mixed reviews from residents and their families. Many praise the facility for its friendly and caring staff, clean environment, and engaging activities. The dining experience is generally well-received, with residents appreciating the variety and quality of food, although some find portion sizes too large or certain items difficult to eat. The facility's welcoming atmosphere and homey feel are highlighted, with some residents forming strong bonds with staff members. However, there are significant concerns about management and care quality. Some reviewers report issues with hygiene, housekeeping, and basic care services, such as assistance with bathing and medication management. The facility has faced criticism for being understaffed, leading to inconsistent care and communication problems. Billing issues and a lack of transparency regarding care level fees have also been noted. The facility has undergone management changes, which some believe have improved the situation, while others feel it has led to instability and a decline in care quality. Concerns about staff turnover and inadequate training are prevalent, with some reviewers expressing frustration over unresolved issues despite repeated complaints. Overall, while BMV is appreciated for its community feel and dedicated staff, potential residents and their families are advised to be proactive in monitoring care and addressing concerns promptly. The facility may be more suitable for those requiring minimal assistance, as more complex care needs might not be consistently met.