The Reserve At Royal Oaks - CLOSED

The reviews for The Reserve at Royal Oaks and Colonial Oaks Westchase present a mixed picture. Many reviewers praise The Reserve at Royal Oaks for its clean environment, attentive staff, and excellent care, highlighting individuals like Dominique, Jodi, Ty, and Crystal Xixitla for their professionalism and compassion. The facility is recommended for memory care, with several reviewers noting the positive impact on their loved ones' well-being. However, some reviews express dissatisfaction, citing issues with management, particularly Lydia Baker, and concerns about restrictive policies, missing personal items, and high costs. Colonial Oaks Westchase receives commendations for its compassionate staff and the quality of care provided. Reviewers appreciate the attentive and caring nature of the staff, mentioning individuals like Pat, Rodney, and Charlotte. The facility is described as a bright, clean, and positive environment, with residents actively participating in activities. However, there are serious concerns raised, including a case where a bed sore led to a resident's death, and criticism of specific staff members like Shonda. Despite these issues, many families express peace of mind and satisfaction with the care their loved ones receive. Overall, both facilities are recognized for their dedicated staff and positive environments, but they also face criticism regarding management practices and specific incidents of inadequate care.