The Reserve At Royal Oaks - CLOSED

The reviews for The Reserve at Royal Oaks and Colonial Oaks Westchase present a mixed picture of these memory care facilities. Many reviewers praise The Reserve at Royal Oaks for its caring and professional staff, highlighting individuals like Lydia, Dominique, Ty, Jodi, and Crystal for their dedication and attentiveness. The facility is described as clean, well-designed, and engaging, with activities that keep residents active and social. Some reviewers express satisfaction with the care provided to their loved ones, noting improvements in their well-being and the supportive environment. However, there are significant concerns raised about The Reserve at Royal Oaks, particularly regarding management practices. Some reviewers allege issues with communication, restrictive policies, and missing personal items. Complaints about price increases and the director's control over residents' activities are also mentioned. Colonial Oaks Westchase receives positive feedback for its compassionate staff and the care provided to residents. Families appreciate the attentive and supportive environment, which allows them to focus on quality time with their loved ones. The facility is described as bright, clean, and filled with positive energy. However, there are serious concerns about a past incident involving a bed sore that led to a resident's death, highlighting potential issues with medical care. Overall, both facilities are recognized for their dedicated staff and efforts to create a supportive environment, but concerns about management practices and specific incidents suggest areas for improvement.