The Reserve At Royal Oaks - CLOSED

The reviews for The Reserve at Royal Oaks and Colonial Oaks present a mixed picture of these memory care facilities. Many reviewers praise The Reserve at Royal Oaks for its caring and attentive staff, highlighting individuals like Lydia, Crystal, Dominique, Ty, and Jodi for their professionalism and dedication. The facility is described as clean, well-maintained, and offering a range of activities for residents. Some families express relief and gratitude for the care their loved ones receive, noting improvements in their well-being and social engagement. However, there are significant criticisms as well. Some reviewers report negative experiences, citing issues with management, particularly with Lydia Baker, and concerns about residents' freedom and communication with families. Complaints about missing personal items, poor food quality, and sudden price increases are also mentioned. One reviewer even plans to involve legal and media attention due to dissatisfaction with the care provided. Colonial Oaks receives similar mixed feedback. Positive reviews commend the compassionate and attentive staff, with specific mentions of Pat, Rodney, and Charlotte. Families appreciate the facility's supportive environment and the peace of mind it provides. However, there are serious concerns about care quality, including an incident involving a bed sore that allegedly led to a resident's death. Some reviewers criticize the facility's condition and certain staff members, while others express satisfaction with the overall care and environment. Overall, both facilities receive praise for their staff and care but face criticism for management issues and specific incidents affecting resident well-being.