The Kensington At Fort Madison

The Kensington in Fort Madison has received overwhelmingly positive reviews from family members of residents. Many reviewers praised the staff for their kindness, compassion, and dedication, noting that they treated residents like family. The transition into the facility was reportedly smooth and the staff was supportive throughout the process. The residents were described as friendly and welcoming, contributing to a homely atmosphere. The food was also highly praised. However, there were some negative experiences reported. One reviewer noted that $60 was missing from a resident's wallet after his death, and the facility's response was deemed unsatisfactory. The reviewer felt that the administration lacked compassion and initiative in addressing the issue. Another reviewer, a former employee, criticized the treatment of staff, particularly in the kitchen, and felt the pay was not commensurate with the workload. Despite these issues, the majority of reviewers expressed gratitude for the care provided to their loved ones, particularly those with dementia. They felt reassured knowing their family members were in good hands. The Kensington was recommended for anyone in need of a care facility for a family member.