The Kensington At Fort Madison

The Kensington in Fort Madison has received mixed reviews from residents and their families. Many praise the facility for its compassionate and friendly staff, who are said to treat residents like family. The facility is described as a home rather than a facility, with a warm and welcoming atmosphere. The food is also highly praised, with one reviewer recommending the tenderloins. Some reviewers have had family members in both the assisted living and memory care units, and have been satisfied with the care provided in both. However, there have been some complaints about the handling of residents' valuables, with one family alleging that $60 was missing from a resident's wallet. The family felt that the facility's response was inadequate and that the issue was not taken seriously. There were also complaints about the behavior of some staff members, particularly in the business office and marketing department. Despite these issues, many reviewers would recommend The Kensington to others. They appreciate the facility's commitment to providing quality care for seniors and the efforts made to make residents and their families feel comfortable and included. The facility's reputation in the community is also mentioned positively.