The Estates at West End

The Estates at West End, fomerly Morningside in the West End, receives mixed reviews from residents, families, and staff. Many praise the facility for its caring and attentive staff, highlighting individuals like Jocelyn, Annabel, and Stephanie for their exceptional service. The administration is often commended for being responsive and helpful, particularly during the transition process for new residents. The facility is described as clean, welcoming, and offering a variety of activities to engage residents. The community atmosphere is frequently noted as friendly and homey, with a focus on making residents feel comfortable and included. However, there are significant concerns about understaffing, which some reviewers say affects the quality of care, particularly in areas like response times and personal care. The food quality receives mixed feedback, with some finding it satisfactory while others criticize it as poor. There are also reports of communication issues and dissatisfaction with the handling of financial matters. Some reviewers express concerns about the level of care in memory care units and the adequacy of staff training, particularly regarding medication administration. Overall, while Morningside is appreciated for its community feel and dedicated staff, there are areas for improvement, particularly in staffing levels and food quality. The facility seems to offer good value for its price point, but potential residents and their families are advised to visit and assess whether it meets their specific needs.