Bellgrade Estates

Bellgrade Estates, formerly Morningside at Bellgrade, located in Midlothian, receives mixed reviews from residents and their families. Many praise the facility for its convenient location, cleanliness, and friendly staff. The Sales & Marketing Director, Matthew, is frequently highlighted for his kindness and helpfulness during the intake process. The activities department, led by Emma, is commended for providing engaging and varied activities, which many residents enjoy. However, some reviews point out significant issues, such as understaffing, poor communication, and inadequate care. Complaints include unpleasant odors, delayed response times, and mishandling of medications. Some residents and their families have experienced difficulties with billing and communication with management, leading to dissatisfaction. The food quality receives mixed feedback, with some finding it satisfactory and others comparing it to cafeteria food. Recent staff changes and management improvements have been noted positively by some, indicating a potential turnaround in service quality. Despite these efforts, others remain critical, citing ongoing issues with care and management responsiveness. Overall, while Morningside at Bellgrade has its strengths in activities and some staff members' dedication, it faces challenges in maintaining consistent care quality and communication, leading to a varied experience for residents and their families.