Keystone Villas Assisted And Independent Living

The reviews for Keystone Villas are mixed, with some praising the facility for its caring staff, comfortable rooms, and active social calendar. These reviewers often mention the improvements made by new management, including renovations and increased staffing. They also highlight the sense of community and the quality of care provided to residents. However, others criticize the facility for its poor conditions, including infestations of bed bugs, lice, and cockroaches, and trash in the hallways. They also accuse the management of predatory behavior towards elderly tenants, including raising rents and evicting residents during winter. Some reviewers also mention issues with cleanliness, lack of staff, and poor food quality. There are also complaints about the facility being rundown and having a lack of services. Some reviewers also mention issues with the facility's handling of end-of-life care and response times. Despite these criticisms, some residents express satisfaction with their living conditions and the care they receive.