Pacifica Senior Living Coeur D'Alene

Pacifica Senior Living Coeur d'Alene has received mixed reviews from residents, their families, and staff members. Many reviewers praise the facility for its cleanliness, friendly and caring staff, and the quality of care provided to residents. The management team is often highlighted for their understanding and supportive nature. The work environment is described as family-like, with staff members expressing their enjoyment in working with the residents. The facility's food is also commended, with one reviewer mentioning a skilled southern cook. However, some reviewers express dissatisfaction with the facility. Issues raised include understaffing, poor communication, and unfulfilled promises regarding bonuses and activities. Some reviewers also mention problems with the facility's handling of COVID-19, with one former employee criticizing the decision to house infected and non-infected residents together. There are also complaints about the facility's handling of financial matters, with some reviewers claiming they were overcharged or not refunded money owed. Some reviewers also express dissatisfaction with the facility's response to the passing of a resident, wishing for more sympathy or communication from the staff. Despite these criticisms, many reviewers would recommend Pacifica Senior Living Coeur d'Alene to others, praising the facility's compassionate care and welcoming environment.