All for Seniors

Reviews of Brookdale Hearthstone Moses Lake are mixed, with many recent comments describing significant improvements in leadership, staffing culture, and resident care. Positive reviewers frequently praise the warm, welcoming atmosphere; clean, bright, home-like environment; friendly and compassionate staff; and approachable leadership, particularly Executive Director Katie. Families report that staff treated residents with patience, dignity, and genuine affection, especially during difficult transitions, illness, or end-of-life care. Several reviewers appreciated good communication, well-maintained grounds, spacious rooms, views, pet-friendly features, a movie theater, worship area, beauty salon, dining spaces, and varied activities. Events such as the Purple Party were viewed as successful and reflective of strong community spirit. Other reviews identify ongoing concerns, often related to staffing shortages and turnover. Some families and former employees reported inconsistent care, limited attention, delayed meals, unclean rooms, poor laundry service, insufficient activities, and difficulty obtaining help during medical or personal needs. Food quality and portion sizes received mixed or negative feedback, and some reviewers felt the kitchen was disorganized. A few stated that residents were left inactive or lacked adequate orientation and communication. Concerns were also raised about outdated rooms and hallways, high costs, rate increases, and the absence of Medicaid spend-down options. Overall, reviewers agree that many employees are caring and hardworking, but experiences vary considerably depending on staffing, resident needs, and the period of residence. Prospective families should tour the community, ask detailed questions about staffing levels, care capabilities, food, activities, fees, and communication procedures, and speak with current residents and families before making a decision.