St. Therese Care Home

Highland Estates receives many positive reviews for its friendly, compassionate staff, welcoming atmosphere, and strong sense of community. Residents and families frequently describe the facility as clean, attractive, safe, and comfortable, with pleasant apartments, modern renovations, appealing amenities, and well-maintained grounds. Staff members are often praised for being helpful, responsive, accommodating, and willing to go above and beyond, particularly during move-ins, family transitions, and difficult health-related situations. Several reviewers specifically commend management, maintenance, sales, dining, transportation, and activities staff. Residents generally enjoy the variety of activities, entertainment, exercise programs, outings, social events, and opportunities to meet friends. Many appreciate that participation is optional and value the community’s welcoming, inclusive environment. Families often report that their loved ones feel at home and recommend Highland Estates for independent living. However, reviews also identify significant concerns, especially regarding dining. Complaints include inconsistent food quality, excessive salt, limited or inaccurate menu choices, small portions, unhealthy meals, missing ingredients, long waits, standing in buffet lines, and frequent staffing or kitchen disruptions. Some reviewers describe the food as unacceptable, while others find it adequate or excellent, suggesting inconsistency over time. Additional criticisms include understaffing, management and organizational problems, reduced activities, limited transportation, frequent intercom announcements, dated or dim interiors, insufficient cleaning, lack of on-site medical support, and poor communication during tours or lease transitions. One family alleges unethical eviction and billing practices involving a resident with dementia, while another reports that the facility could not meet increasing care needs. Overall, Highland Estates is viewed as a socially engaging, caring community with dedicated employees, but experiences vary considerably. Prospective residents should carefully investigate current staffing, dining operations, service reliability, care limitations, and contract policies before moving in.