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Seniorly Virtual Advisor: a Helpful Tool for Families

Seniorly is proud to announce the launch of the Seniorly Virtual Advisor, an AI-driven tool that harnesses modern technology to deliver a truly interactive and customized experience for users searching for senior living - who want help on the spot.

By Christine Healy Updated on Dec 21, 2023
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Seniorly, a senior living technology company, announced the launch of its Virtual Advisor, an artificial intelligence (AI)-powered online guide designed to revolutionize the senior housing search experience for consumers. 

In today’s world, Virtual Advisors offer nothing more than  pre-set choices for interaction, limiting customization. In contrast, our new Virtual Advisor, powered by large language processing and AI, allows users to pose their own questions and receive tailored answers, promoting a highly personalized and supportive communication experience. This technology now provides independent searchers with the insights of industry experts, personalized recommendations, and the freedom to work at their own pace.

Historically, the senior living search process has been plagued by a one-size-fits-all approach, pushing all families into a consultant-dependent advisory model, which can cause frustration and can be time consuming for those who prefer to search independently. Recognizing the need for a more convenient, transparent, and seamless solution for this underserved segment, Seniorly developed its Virtual Advisor guide to empower independent  searchers with the insights of senior living experts, tailored to their unique preferences.

"We are excited to introduce our Virtual Advisor, the first of its kind in the senior living market," said Arthur Bretschneider, CEO and Co-Founder of Seniorly. "Our goal was to create a tool that leverages our technology capabilities and caters to the independent searcher, allowing them to make informed decisions about their loved ones' future with ease and confidence. This AI-powered advisor is one of many steps to revolutionize the senior living industry, serving the current and future generations of independent searchers seeking results tailored to them. And when paired with the deeply human experience offered by our Seniorly Partner Advisors, we are now able to provide consultative solutions  for all users - no matter how they want to search." 

The online tool is a resource for families and caregivers during the information gathering stage of their senior living journey, and will also connect providers with the most qualified prospects for their communities. As the Virtual Advisor learns more about each family's budget, care needs, and lifestyle preferences, it can connect communities with higher quality prospects that are ready for the next step in their community search. This targeted approach can enhance matches, ensuring alignment for both parties, while reducing frustration and decreasing time spent searching.  

Seniorly’s Virtual Advisor guide is a step toward bridging the technology gap in the industry as Seniorly works to support this “digital-first” search style. “The next generation of baby boomers and the Generation X children supporting them are so more proficient with technology - and they should feel empowered to be in the driver’s seat of their search,” said Bretschneider. Seniorly data shows that a full 53% of users want to manage search independently, without consultant support early in the process. This tool allows families to take control of the search process on their own terms with personalized results from the largest online directory of senior living communities. 

Seniorly seeks to drive innovation for all families seeking the best possible options for their loved ones. With its AI-powered technology, Seniorly’s Virtual Advisor will elevate the search process to new heights, making it more personalized, efficient, and enjoyable for consumers.

About Seniorly

Seniorly is a leading senior living technology company dedicated to empowering families with tools and insights for finding the perfect senior living community. With a commitment to innovation and personalized experiences, Seniorly is revolutionizing the senior living search process. 

  • To see Seniorly's Virtual Advisor, click here.
  • For more information on Seniorly click here.
  • For members of the press, click here.

What is the technology that supports the Seniorly Virtual Advisor?

Behind the scenes, this innovative technology is supported by a robust set of technical underpinnings. Our virtual advisor leverages the power of artificial intelligence (AI) and machine learning (ML) algorithms to analyze vast amounts of data, understand user inputs, and provide personalized advice and recommendations. Additionally, it utilizes natural language processing (NLP) techniques to comprehend and respond to user queries in a conversational manner. With these advanced technologies at its core, our virtual advisor aims to provide you with accurate and timely information, offering a seamless and intuitive user experience. The following processes were fundamental to its development:

  • Data processing and training pipelines: Our training pipelines is setup from both existing conversations and tokenized data from our comprehensive community database of over 66,000 senior living communities.
  • Intent classification and response generation: We perform supervised fine-tuning of an open source engine to better identify senior living queries, paying specific attention to elicit empathetic natural language responses. Hyperparameters, like learning rates and batch sizes, are tuned for convergence and overfitting mitigation.
  • Continuous learning: We apply feedback based on success and failures of responses to iterate on training parameters.

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Christine Healy

Christine Healy is the Chief Growth Officer at Seniorly, a senior living technology company. Christine has over 20 years driving growth and acquisitions and has worked in mission-driven sectors, including early education, educational travel and senior living. 

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