Lakeside Memory Care

Lakeside Memory Care, formerly Brookdale Plymouth receives mixed reviews, with many praising the facility for its caring and dedicated staff, warm environment, and engaging activities. Several reviewers express gratitude for the compassionate care their loved ones received, highlighting the staff's efforts to create a welcoming and supportive community. The facility is often described as clean and well-maintained, with a focus on resident well-being and happiness. Some reviewers specifically commend the Health and Wellness Director and the Executive Director for their leadership and compassion. However, there are notable criticisms, particularly regarding cleanliness and communication. Some reviewers report issues with room maintenance, hygiene, and inadequate care, such as infrequent bathing and poor response to resident needs. Concerns about staff turnover, understaffing, and language barriers affecting communication are also mentioned. A few reviewers recount negative experiences with falls and inadequate medical attention, leading to dissatisfaction with the level of care provided. Overall, while many families appreciate the positive atmosphere and attentive staff at Lakeside Memory Care, others are disappointed by unmet expectations and inconsistent care. Prospective residents and their families are advised to thoroughly assess the facility, ask detailed questions about care practices, and consider both positive and negative feedback when making a decision.