Elan Westpointe

Elan Westpointe has received mixed reviews from residents and their families. Many praise the facility for its top-notch staff, who are described as genuinely caring and attentive. The facility itself is also commended for being clean, spacious, and well-maintained, with a variety of amenities and activities available. The rooms are described as large and comfortable, and the community is often compared to a hotel. However, there are also several negative reviews, with some residents reporting issues with security and management. There are complaints about stolen items, lack of concern from management, and high turnover. Some reviewers also express dissatisfaction with the food, describing it as less than adequate and not up to the standard promised. There are also complaints about maintenance issues not being addressed promptly, and some residents have reported problems with the heating and air conditioning. Despite these issues, many reviewers would still recommend Elan Westpointe to others, praising the friendly and welcoming staff, the variety of activities, and the overall atmosphere of the community. Some reviewers also mention the facility's efforts to improve and address issues, and express hope for continued improvements in the future.