Brookdale The Heights

Brookdale The Heights has received mixed reviews from residents and their families. Many have praised the community for its caring and attentive staff, clean facilities, and variety of activities. The food is generally well-received, with some noting that it is nutritious and of good quality. The community's location is also seen as a plus, being conveniently located and offering a homey and comfortable environment. However, some reviewers have raised concerns about the community's management, communication, and care services. There have been complaints about slow response times when residents need assistance, as well as issues with billing. Some reviewers also mentioned that the community could improve its maintenance and upkeep, with a few noting that the facility seems dated and in need of refreshing. Despite these criticisms, many reviewers have expressed satisfaction with the care their loved ones receive at Brookdale The Heights. They appreciate the staff's efforts to make residents feel at home and to keep them engaged with activities. Some have also highlighted the community's efforts to accommodate residents' individual needs and preferences. In conclusion, while Brookdale The Heights has areas it could improve upon, many residents and their families are happy with the care and services provided.