Merrill Gardens At Lafayette

The reviews for Merrill Gardens are mixed. Some reviewers have praised the facility for its cleanliness, friendly staff, and variety of activities. They appreciated the dining experience, the spacious rooms, and the overall atmosphere. They also commended the facility's efforts to keep the community safe during the COVID-19 pandemic. However, other reviewers have expressed dissatisfaction with the management and staff, citing instances of neglect, lack of urgency in emergency situations, and poor communication. Some reviewers also complained about the high cost of the facility and the lack of adequate care for residents who require more assistance. They also mentioned that the facility did not provide the level of care promised, leading to additional costs for private caregivers. There were also complaints about the behavior of some staff members, including rudeness and unprofessionalism. Despite these negative experiences, some reviewers still had positive memories of their time at the facility.