Walnut House

The reviews for Walnut Creek Willows are mixed. Many reviewers appreciate the facility's cleanliness, the caring and organized staff, and the homey atmosphere. They also commend the facility for its social activities and the comfort it provides to the residents. Some reviewers have praised the management and the staff for their professionalism and kindness. They also appreciate the convenience of the location and the affordability of the services. However, some reviewers have raised concerns about the facility's communication and responsiveness. They claim that the facility is understaffed and that the administration is unprofessional and rude. There are also complaints about the timeliness of medication distribution and the lack of transparency about medication issues. Some reviewers have also mentioned that the facility could use some updating and that the rooms are not cleaned regularly. There are also complaints about the facility's phone accessibility and the lack of privacy in the dementia ward. Despite these issues, many reviewers would still recommend the facility to others. Overall, the reviews suggest that while Walnut Creek Willows has areas to improve, it generally provides a safe and comfortable environment for its residents.