Elison Independent Living at Willowbrook

Elison Independent Living at Willowbrook has received mostly positive reviews from residents and their families. Many appreciate the community's apartment-style living, with some comparing it to living on a cruise ship due to the variety of activities available. The community is praised for its beautiful grounds, spacious apartments, and the sense of independence it offers to residents. The staff is often described as friendly, professional, and responsive. However, some reviewers have raised concerns about the community's meal service, describing it as unorganized with long wait times. There are also comments about frequent staff turnover and the need for more assistance for some residents. Despite these issues, many reviewers would still highly recommend Elison Independent Living. They appreciate the value for money, location, and the sense of community. The facility's customer service is also highly praised, with staff members going above and beyond to make residents feel welcome and comfortable. Some reviewers have also mentioned the facility's response to the COVID-19 pandemic, praising the management and staff for their proactive and caring approach. However, there were also concerns about additional charges for meal delivery during quarantine periods. Overall, Elison Independent Living at Willowbrook is seen as a warm, welcoming, and safe place for seniors, with a range of amenities and activities to keep residents engaged and happy.