The Reserve at Pasadena

The Reserve at Pasadena has received overwhelmingly positive reviews from residents and their families. The staff, particularly Mrs. Julie and the DON, are praised for their understanding, compassion, and dedication to their work. The facility is described as well-kept, warm, and inviting, with a particular emphasis on the quality of the Memory Care Unit. The staff's attention to detail and their genuine care for the residents is frequently mentioned. The community is described as friendly and welcoming, with a family-like atmosphere. The activities offered are appreciated, particularly those designed to stimulate memory in dementia patients. The food is generally well-received, with some residents describing it as excellent. The facility's cleanliness is frequently mentioned, with both the residents' rooms and the communal areas being well-maintained. The staff's responsiveness and willingness to help is also praised. However, there are a few negative reviews. Some reviewers mention issues with staff turnover and administrative responsiveness. There are also a few complaints about the facility's decor and the quality of some of the meals. Overall, The Reserve at Pasadena is highly recommended by most reviewers, who cite the quality of care, the dedication of the staff, and the welcoming atmosphere as its main strengths.