Rock Run Place Assisted Living

Rock Run Place Assisted Living in Joliet, Illinois, has received mixed reviews from residents and their families. Many praised the friendly and caring staff, the variety of activities offered, and the cleanliness of the facility. The food was also complimented, with one resident noting a significant improvement in quality and taste. The rooms were described as spacious and comfortable, and the grounds were appreciated for their beauty. However, there were also several criticisms. Some reviewers expressed dissatisfaction with the level of care provided, citing instances of neglect or lack of attention to residents' needs. There were also complaints about missing personal items and poor communication between staff members. The management was criticized for not being responsive or helpful, and some reviewers felt that the facility was understaffed, particularly during evenings and weekends. Several reviewers also mentioned issues with the facility's policies and procedures, such as the requirement for residents to furnish their own rooms and the lack of a backup plan during emergencies. The cost of care was another concern, with some reviewers feeling that the services provided did not justify the high fees. Despite these criticisms, many reviewers said they would recommend Rock Run Place to others, particularly for residents with severe dementia. Overall, the facility seems to have both strengths and areas for improvement.