Arbor Terrace South Forsyth

Arbor Terrace has received mixed reviews from residents and their families. Many have praised the facility for its cleanliness, welcoming atmosphere, and professional staff. The community is described as friendly and the facility as spotless, with a special mention for staff members Xiomara Padilla and Kristen Pearson for their professionalism and welcoming nature. However, there are also negative reviews, with one health care professional expressing concern over the quality of care and neglect they witnessed. They reported issues such as missed medication doses, lack of cleanliness, and inadequate staffing. They also criticized the facility's owner for prioritizing profit over resident care. Despite these criticisms, many reviewers have recommended Arbor Terrace for its community experience, staff interaction, and resident care. The facility's amenities, such as a library, therapy room, and media center, were also highlighted. The activities program was praised for its variety and engagement. Some reviewers have also praised the facility's response to the COVID-19 pandemic, noting the safety measures they have implemented and their efforts to keep residents engaged during lockdowns. However, some reviewers have criticized the food quality and dining experience, describing the food as "really bad" and the service as slow. Overall, Arbor Terrace has been described as a caring and professional facility, but with room for improvement in certain areas.