The Hearth at Tuxis Pond

The Hearth at Tuxis Pond has received mostly positive reviews from residents and their families. Many reviewers praised the staff for their professionalism, friendliness, and caring nature. The facility is described as clean and well-maintained, with a variety of activities for residents. Some reviewers mentioned that their loved ones' mental health improved after moving into the facility. The Hearth's musical entertainment events were particularly appreciated, with residents reportedly enjoying the performances. However, some reviewers expressed concerns about the facility's management, particularly in terms of communication. There were complaints about unreturned phone calls and a lack of updates, especially during the COVID-19 pandemic. One reviewer mentioned a high turnover of directors. One negative review came from a former employee of Harbor Chase, who criticized the community for being dirty, short-staffed, and poorly managed. They claimed that upper management was only concerned with their bottom line. Overall, The Hearth at Tuxis Pond is generally recommended by reviewers, with many expressing gratitude for the care their loved ones received. However, improvements in communication and management were suggested.