CountryHouse At Granite Bay

Country House in Granite Bay has received mostly positive reviews from residents' family members and staff. The facility is praised for its cleanliness, beautiful grounds, and friendly, caring staff. Many reviewers noted the staff's patience and kindness, even when dealing with difficult situations. The facility's response to the COVID-19 pandemic was also commended. The activities provided for residents were appreciated, with one reviewer mentioning the facility's emphasis on living life with dignity and joy. The food quality and the facility's efforts to maintain a nutritious diet for residents were also praised. However, some reviewers expressed concerns about staffing levels, with some suggesting that the facility is understaffed and relies too heavily on agency staff who are not familiar with the residents. There were also concerns about the facility's communication with families and the level of personal care provided to residents. A few reviewers reported that their loved ones were asked to leave the facility because their care needs could not be met, which they found distressing. Despite these concerns, many reviewers said they would recommend Country House to others.